FAQ

How can I order a QelleQ t-shirt?
You can place an order in 5 easy steps:

 

  1. Browse the shop until you find a t-shirt you like and want to buy.
  2. Select your size on the product detail page and fill in the number of t-shirts you want to buy. Thenclick the “ADD TO CART” button below to add item(s) to your cart.
  3. You may repeat step 1 and 2 as many times as you want. So either add more items to your cart or click “PROCEED TO CHECKOUT” button when you want to check out.
  4. If you've added all the items you wish to purchase, please select the country where you want us to send your items to and click on the refresh button. When you’re ready to check out click the “BUY” button below.
  5. On the next page ‘Billing & Shipping” you fill out the form (don’t forget to accept the terms) and click on the “PLACE ORDER” button and you are ready! You will receive an order confirmation e-mail.

 


How can I pay my QelleQ t-shirt?
Payments can be submitted by iDeal (dutch customers), and Credit Card (through PayPal) and PayPal.

  • iDeal: dutch customers only
  • Credit Card: easy and safe with PayPal. You do not need a PayPal account and you do not have to sign up for one.
  • PayPal: use your own PayPal account to make the payment.

I do not have a PayPal account!
Don’t worry. You can make a credit card payment with PayPal without having an account and without siging up for an account. Simple, safe and easy.


How secure is this shop?
Our shop is SSL-protected. Check out the lock icon in your web browser when your filling out our form.
All the personal information given to QelleQ will be protected and will not be given or sold to third parties. Payment information will not be stored and credit card payments will be conducted on the secure site of paypal.com.
This store uses PayPal for secure credit card payments.
Paypal information:
“When registering or logging in to our site, we verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). We store your personal information and ensure it's heavily guarded, both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, we do not directly connect our firewall-protected servers to the internet.”

 How much time will it take before I receive my QelleQ t-items?
Once your order is processed on the QelleQ website, we will verify your payment, pack your item(s) and will send it to you. You will, depending on your location, receive your t-shirt within a few days!

Can I change or cancel my order after it is placed?
Please always make sure to check all information before placing your order.
You can cancel your order by sending an email to support@qelleq.com. Please always provide us with your order ID.
Once your order has been cancelled will refund you. After this we kindly ask you to place a new order.

Once we have shipped your items you can return the items. Please read about our Returns & Exchanges on http://qelleq.com/shipping-handling


What are the shipping options?
We will ship your items by TNT (an international express and mail delivery services from the Netherlands). When purchasing items, appropriate shipping costs will be calculated on our shopping cart.

Will there be charged any extra costs than shipping costs?
We will charge you for our products and for shipping.
When it comes to shipping we follow this rule: you pay what we pay. Simple and fair.

Can I place an order and pick it up at your address?
This is not possible. All our products will be sent through mail.

Can I return or exchange a t-shirt I've purchased?
Once we have shipped your items you can return the items. Please read about our Returns & Exchanges on http://qelleq.com/shipping-handeling

Return your t-shirt to:
QelleQ
Duikerstraat 11
3582 TA Utrecht
THE NETHERLANDS

All returns require a 1-2 week processing period once the items arrive at our address. Please send your return with an insured courier. We are not responsible for items lost in transit.

How big is an XL or a S?
Each product page has a link to a size chart.


Do you have any washing instructions?
Yes we do. Please wash our t-shirts inside out. Wash it at max 30 degrees Celsius. Wash dark colours separately. Use washing powder only if needed. Do not iron decoration. Do not tumble dry.


Will you notify me when you release a new design?
Please follow us on twitter to catch all QelleQ updates! We’re @qelleq on twitter.


Can I also order large amounts of QelleQ t-shirts?
Please contact us for large orders.


Can I become a reseller?
Please contact us for all business opportunities



Still have some questions after reading our FAQ or want to give us some feedback? you are welcome to e-mail us at info@qelleq.com any time!