Shipping & Handling

Shipping

QelleQ sends it’s products to you by PostNL. We follow a simple rule: you pay what we pay.
Nothing will be added to the shipping rates we pay.

 

Rates:

Netherlands
€ 2,90 per t-shirt

EUROPE
€ 5,80 per t-shirt

WORLD:
€ 6,05 per t-shirt

 

At this time it is not possible to ship our products to every country in the world. Please see our list of countries in the shopping cart on our website.

For all orders we ship internationally, our product charges do not include any customs duties and taxes applicable to your country.

  

 

QelleQ - Returns & Exchanges

If you feel like you may need to return or exchange a QelleQ product, we need you to include our Returns & Exchanges form. You can download it here:

Download: http://www.qelleq.com/downloads/QelleQ_return_form.pdf

Please fill out the form and include this in the package being sent back to us.
Products which have been worn, washed, dried, damaged, shrunk or stained in any way will not be accepted for return. This includes items that have been damaged or shrunk in a dryer. Products may be returned or exchanged for a different size, style, a store credit or a refund within 14 days from the date of initial shipment by QelleQ.
If a product is returned for a refund, only the cost of the QelleQ product will be refunded. Shipping costs to send any non-damaged items back to QelleQ is the responsibility of the customer. QelleQ will be responsible for return shipping costs on defective or damaged products only.
QelleQ will charge regular shipping costs to have an exchange item shipped back to the customer.

Orders paid for by using discount/coupon codes are not eligible for refunds. These orders may exchange items for different size or style, but no refunds will be issued.

Please do not order two of the same item in consecutive sizes and then send one back for refund. Exact measurements of each shirt are available on every product page in our size chart. Instead of double ordering, we ask you kindly to compare these measurements to a shirt of your own to make sure you are ordering the appropriate size.


QelleQ is not responsible for bleeding or fading of colors due to washing. We recommend washing all shirts in cold water and hang drying to prevent discoloration and shrinkage. For more details on our washing recommendations please read the instructions on http://www.qelleq.com/washing

Returns and exchanges can be mailed to the following address:

QelleQ
Duikerstraat 11
3582TA Utrecht
The Netherlands

QelleQ - 2013